Frequently Asked Questions

We sincerely apologize for the inconvenience caused. Please provide your order number and account ID and contact us. We will track your order for you.

Each product we ship includes a printed installation guide in the package. If you need an electronic version of the manual, please contact us and provide your order number, and we will send it to you.

Check the accessories list in the package to see if any parts are missing or damaged. Please send us a picture of the outer box, your order number, and your account ID. We will send you the replacement parts.

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